Privacy Policy
Dependable Claims Specialists, LLC
Last Updated: March 5, 2026
Your data is never sold
No third-party advertising
Encrypted in transit and at rest
1. Introduction
Dependable Claims Specialists, LLC ("DCS," "we," "us," or "our") is a licensed public adjusting firm serving property owners in Texas and Florida. We are committed to protecting the privacy and security of the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. This policy applies to our website at dcspia.com, including all forms, pages, and services offered through the site.
By using our website or submitting any form, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information you voluntarily provide to us when you submit a form, contact us, or request our services. This may include:
Contact and Identity Information
Name, phone number, email address, mailing address, and property address.
Insurance and Claim Information
Insurance company name, policy number, claim number, date of loss, cause of loss, coverage details, adjuster information, and claim status.
Documents and Files
Insurance policies, declaration pages, photographs, videos, estimates, receipts, correspondence, and any other documents you upload through our intake forms.
Communications
Messages, descriptions, timelines, and other written or voice-to-text content you provide when describing your loss or claim.
Referral Information
How you heard about us and, if referred by a person, their name.
Technical Information
Browser type, device type, IP address, and pages visited, collected automatically through standard web server logs and bot-protection services.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- •To evaluate your insurance claim and determine how we may be able to assist you.
- •To contact you by phone, email, or text to discuss your claim and our services.
- •To organize and manage your claim file, including storing documents in a secure Google Drive folder accessible only to our team and you.
- •To record your intake information in our secure client management system (Airtable) for internal use only.
- •To send you transactional communications related to your claim or our services, such as confirmation emails and follow-ups.
- •To comply with applicable laws, regulations, and professional licensing requirements.
- •To protect the security and integrity of our website and prevent fraudulent or automated submissions.
4. We Do Not Sell Your Data
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for commercial or marketing purposes. Ever.
We do not use your information for advertising, behavioral tracking, or data brokering. We do not share your information with any marketing platforms, lead generation services, or data aggregators.
Your information is used exclusively to evaluate and assist with your insurance claim. It is not a product. It is not monetized.
5. Third-Party Services We Use
To operate our website and manage your claim information securely, we use the following trusted third-party services. Each of these services processes your data only as directed by us and is bound by their own privacy and security commitments:
| Service | Purpose | Data Stored |
|---|---|---|
| Netlify | Website hosting and serverless functions | Web server logs, form submission processing |
| Airtable | Secure client intake and CRM records | All form fields you submit (SOC 2 Type II certified) |
| Google Drive | Secure document storage for your claim file | Uploaded documents and files (ISO 27001 certified) |
| Resend | Transactional email delivery | Email address and message content for delivery only |
| Cloudflare Turnstile | Bot and spam protection on all forms | IP address and browser signals (no personal data stored) |
None of these services are authorized to use your data for their own marketing or to share it with other parties. We do not use Google Analytics, Facebook Pixel, or any advertising or behavioral tracking technology on this website.
6. Data Security
We take the security of your personal and insurance information seriously. The following measures are in place to protect your data:
- •Encryption in transit: All data transmitted between your browser and our website is encrypted using TLS 1.3 (HTTPS). This is enforced on every page and cannot be bypassed.
- •Encryption at rest: Data stored in Airtable and Google Drive is encrypted at rest by those platforms using AES-256 encryption.
- •API key security: All API keys and credentials used to access third-party services are stored as server-side environment variables and are never exposed in the browser or in our source code.
- •Bot protection: All forms are protected by Cloudflare Turnstile to prevent automated spam submissions and unauthorized access attempts.
- •Access controls: Access to your claim file and records is restricted to authorized DCS Claims staff only.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including any applicable legal, regulatory, or professional licensing requirements. For insurance claim files, this typically means retaining records for a minimum of five (5) years following the conclusion of your claim, consistent with Texas and Florida insurance regulations.
If you would like your information deleted and there is no legal obligation requiring us to retain it, you may contact us using the information in Section 10 below.
8. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information. These include:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate information we hold about you.
Right to Deletion
You may request that we delete your personal information, subject to any legal retention obligations.
Right to Opt Out of Communications
You may opt out of non-essential communications from us at any time by contacting us directly or using the unsubscribe link in any email we send.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
